Shopping
How Long Will It Take To Deliver My Package?
After receiving your order we will create the lamp according to your preferences. This skillful process takes 3-7 days.
The items will be sent from Telsiai, Lithuania (European Union).
It usually takes 4-9 working days to ship items within the EU, 9-18 working days to USA and other countries.
Please bear in mind that Post Offices are usually slower during holiday periods, so please be sure to place your order in plenty of time , especially if you need the item for a special occasion.
I Need My Package Delivered Very Fast! What Can Be Done?
We will do our utmost to help you. Contact us with the details of your order and we will see what we can do.
What Shipping Methods Are Available?
You will always be welcome to visit our workshop in beautiful Zemaitija, to pick up your crafts directly from us, and we will gladly show you this artistic town set amidst inspiring nature.
Alternatively, all items are shipped as registered priority mail via The Post Office.
Do You Ship Internationally?
Yes indeed – we ship internationally.
Payment
What Payment Methods Are Accepted?
Choose payment option that works best for you during the checkout process. Ways of payment:
1. via PayPal system with your Paypal account;
2. with Visa, Mastercard, Discover or AMEX through Braintree system (Paypal company);
3. through Paysera (well known & respected payment system in EU)
If you have any problem regarding transactions, please inform us immediately.
Is Buying On-Line Safe?
So far, we use Paypal. PayPal is one of the most trusted and protected transaction systems in the world. It is widely recognized and popular.
The conditions paying via PayPal are very friendly and secure. More info about the safety of Paypal: https://www.paypal.com/webapps/mpp/paypal-safety-and-security
Orders & Returns
How do I place an Order?
The ordering process is simple.
We invite you to check out the beautiful products in our on-line shop.
1. Put your desired craft in the shopping cart by clicking the “Add to Cart” button.
2. Go to “My Cart” and fill in the required shipping information.
3. Do not forget to fill in the “Additional Information” space should you want any parts customised, or please contact us if you require any further information.
4. Complete the transaction via PayPal.
It is that easy!
How Can I Cancel Or Change My Order?
Very easily – just by contacting us.
Do I need an account to place an order?
Account is not needed. 🙂
How Do I Track My Order?
We always inform our guests/clients after sending the crafted lamp. The way of the package can by tracked in our website.
How Can I Return a Product?
We guarantee a full refund.
Lamps & other objects are sold as seen (except custom orders) but in unlikely event that your lamp or other object fails to meet your high expectations, you simply may return it to us and apply for a full refund.
If you decide to return the item, please contact us first within 30 days after the item reaches you.
For technical parts we give 2 year warranty.
Wholesale orders?
Great!
Contact us to ask about rates and terms via info@skuradesign.com, p. +37062211141